If you want to succeed in your business, improving your customer experience is irreversible. Your customers are the revenue streams. So, to ensure your cash flows continue, you need to ensure they leave your business premise with a smile and satisfied. By doing so, you are confident that they will come back tomorrow and in the future days.
In achieving this objective, your POS system is central. Long queues and delayed service delivery are serial killers of your customer experience. Also, no one will visit your business if they are sure that they will wait for two hours to receive a service. While the brick and mortar selling points enhance customer experience, switching to Mobile Point of sale system can take it to a higher height. Here are some ways to do it:
Have you ever visited a restaurant or a hotel where a waiter comes to the dining table and assists you to place an order? How was the feeling? Certainly, even though it was your first time in that place, you are now a frequent visitor. Replicating the same approach in your business is a gold mine to your customer experience.
Involving the customers in the ordering or payment processing makes them feel as part and puzzle of your business. Thus, whenever they need a product or a service you provide, your shop will be the first point of contact.
Sending them a text message to welcome and thank them for shopping with you
Gratitude is a powerful practice in all sphere of the world. A simple appreciation can turn a disappointed customer into a reliable client. In this essence, given that the Mobile POS has an option for texting your clients, you can do so to thank them for shopping with you.
Also, you can send them a text during their special celebrations such as birthdays. Doing so creates a place for you in their hearts. As such, instead of viewing you as an investor, you become one of their peers. Hence, they will be purchasing from you to help you grow.
Ensure convenience in payment processing
Imagine you are in a restaurant; you are in the process of ordering some meals. However, you find that they only accept cards or cash, but you do not have either. You are forced to leave without ordering. To avoid such issues in your store, you need a Mobile POS system that has options for multiple cashless payment processes. This way, you enhance your business convenience and customer experience.